I'm having some issues right now with my cell phone bill. And the problem i got is that i didn't get a konbini payment bill that i asked them for when i signed up. I only got a small letter that said "Confirmation of credit payment" but nothing has yet to be drawn from my account that is on this payment bill. So i'm now asking, what should i do?
I use AU and i tried logging into their site with my AU One id and password, but apparently that account doesn't exist, or they made an account with the wrong letters and numbers so i can't access my account.

So, is it just me being hasty, and they will draw money automatically later, or should i go and talk to them about it?